Privacy & Cookie Policy
Nelvian, operated by Nelvian Solutions and having its registered office at 5-98, Handadi, Brahmavara, Karnataka 576213, India (“Nelvian”, “we”, “our” or “us”), respects your privacy and is committed to protecting personal data.
This policy explains how we collect, use, store, share and protect personal data when you visit www.nelvian.com, submit an enquiry, request a demonstration, communicate with us or use services that link to this policy. It is intended to align with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules made under it.
1. Scope
This policy applies to website visitors, prospective customers, business contacts, people submitting contact or support requests, sales partners, vendors and subscribers to Nelvian communications. Nelvian products may be governed by additional product terms, privacy notices or data-processing agreements.
2. Personal Data We Collect
Information you provide
- Name, business or organisation name and job title;
- Email address, telephone number, city, state and country;
- Information submitted through contact, demonstration, support or partner forms;
- Product and service preferences;
- Communications and correspondence with Nelvian;
- Other information you voluntarily provide.
Please do not submit passwords, payment-card details, government identification numbers, health information or other confidential information through a general website contact form.
Information collected automatically
- IP address and approximate location;
- Browser, operating system and device type;
- Referring website, pages visited and time spent;
- Date and time of access;
- Cookie identifiers;
- Website performance, diagnostic and security logs.
3. How We Use Personal Data
- Respond to enquiries and demonstration requests;
- Provide product and service information;
- Arrange meetings, onboarding and support;
- Operate, secure and improve the website;
- Measure traffic and engagement;
- Manage customer, partner and vendor relationships;
- Send marketing communications with consent or as otherwise permitted;
- Meet contractual, regulatory and legal obligations;
- Prevent misuse and establish, exercise or defend legal claims.
4. Consent and Choices
Where processing is based on consent, Nelvian will communicate the information requested and its purpose. You may withdraw consent by contacting sales@nelvian.com. Withdrawal does not affect processing lawfully completed before withdrawal. Marketing recipients may unsubscribe using the link in a message or by contacting Nelvian.
5. Cookie Policy
This Cookie Policy forms part of the Privacy Policy and explains the use of cookies and similar technologies on www.nelvian.com.
5.1 What Cookies Are
Cookies are small text files stored on a device when a website is accessed. Session cookies expire when the browser closes. Persistent cookies remain until their configured expiry date or until deleted. Cookies may be placed by Nelvian or authorised third-party providers.
5.2 Cookie Categories
Strictly necessary cookies support navigation, security, consent preferences, sessions and form submission.
Functional cookies remember choices and enable optional features.
Analytics and performance cookies measure visits, navigation, errors and performance.
Marketing cookies measure campaigns and engagement and will not be activated without consent where required.
5.3 Cookie Settings
The cookie banner should allow visitors to accept all cookies, reject non-essential cookies or choose individual categories. Visitors may change or withdraw their choices using Cookie Settings in the website footer. Cookie Settings must reopen the consent-management panel and must not redirect to an email address.
5.4 Browser and Third-Party Controls
Visitors may block or delete cookies through browser settings, although this may affect website features. Third-party providers process information under their own privacy policies. Nelvian will use privacy-friendly configurations where reasonably available.
6. Sharing and Service Providers
Nelvian may share personal data when reasonably necessary with website and cloud-hosting providers, analytics and communications providers, support providers, professional advisers, authorised personnel, regulators or law-enforcement bodies, and a successor organisation involved in a legitimate business transfer. Service providers are expected to apply appropriate confidentiality and security controls. Nelvian does not sell or rent personal data.
7. Customer Product Data
When customers use iNwiSe, iNSight or another Nelvian product, customers ordinarily determine the business information entered and remain responsible for having authority to process it. Customers retain ownership of product data. Nelvian processes it only to provide, secure, support and improve the contracted service, comply with lawful instructions and meet legal obligations. Customer data is not sold or used for third-party advertising. Use for training a general-purpose AI model requires an express contractual basis or customer authorisation.
8. International Processing
Technology providers may process information outside India. Nelvian will take reasonable steps to ensure such processing is consistent with applicable Indian law and restrictions notified by the Government of India.
9. Data Retention
Personal data is retained only as long as reasonably required for the stated purpose and contractual, legal, accounting, security and dispute-resolution requirements. General enquiries may ordinarily be retained for up to 24 months after the last meaningful communication. Product-data retention and deletion following termination is governed by the applicable product terms or customer agreement.
10. Information Security
Nelvian applies reasonable administrative, technical and organisational safeguards, which may include encryption in transit, access control, least privilege, strong authentication, logging, monitoring, vulnerability management, backups, recovery and incident response. No internet-based system can be guaranteed completely secure.
11. Personal Data Breaches
Nelvian will assess and respond to a personal data breach and provide notices to affected individuals, customers and authorities where required by applicable law or contract.
12. Your Rights
Subject to applicable law, you may request information about processing, correction or updating, erasure where permitted, withdrawal of consent, grievance redressal and nomination of another individual to exercise rights in the event of death or incapacity. Requests may be sent to sales@nelvian.com. Identity verification may be required.
13. Grievance Redressal
| Grievance Officer | Krishnaraja Nelli |
| Designation | Grievance Officer / Privacy Contact |
| admin@nelvian.com | |
| Telephone | +91 7204182079 |
| Address | 5-98, Handadi, Brahmavara, Karnataka 576213, India |
Nelvian will acknowledge and address grievances within the period required by applicable law.
14. Children
The website and Nelvian business services are intended for business users aged 18 or above. Nelvian does not knowingly collect children’s personal data through the website.
15. External Links
External websites and platforms are governed by their own terms and privacy practices. Nelvian does not control or accept responsibility for them.
16. Policy Updates
Nelvian may update this policy for legal, operational or technological changes. The revised version will be published with an updated date and material changes may be communicated through an appropriate notice.
17. Contact
Nelvian Solutions
5-98, Handadi, Brahmavara, Karnataka 576213, India
Email: sales@nelvian.com
Telephone: +91 7204182079
Website: https://www.nelvian.com
Last updated 08/10/2026
